Terms and Conditions and Care Instructions

Choose wisely

At Phreaze Factory, we do our best to ensure all of our customers are satisfied with their custom products and try to inform our customers of the best combination of vinyl to material etc for your purposes and needs. However, your combination selected of different styles of printing, vinyl types and clothing material selected/provided can contribute to a lower quality of product eg. some vinyls last for more washes than others, and lower quality clothing material provided by you may also affect this. As these are custom products (each requiring set up and material costs) we are unable to offer refunds after the product has been created. If it is found that Phreaze Factory staff have performed an error in creating your product as requested, we will gladly provide you with a replacement or store credit where applicable.

Vinyl Garment (cut only) Prints - Design and Care Instructions

Our cut-only vinyl process is when a sheet of polyurethane vinyl is cut to produce a design which is then heat applied to a garment which is why it is generally limited to a few colours per print.This type of printing requires your design to be provided as a "vector" file (or we can create these for you at an additional cost or at no cost for basic text only).

Vinyl printing is permanent and once pressed to clothing, can last for many washes if cared for properly. DO NOT iron or expose your vinyl printed clothing to extreme heat under any circumstances - this will cause it to bubble or peel and your custom clothing would be ruined.

Some vinyl lasts longer than others and will depend on placement and size as well. When designing your clothing, try to take these things into account. For example, imagine the Mirror coloured vinyl is like foil gift wrap - if you imagine thick text made from this on the bottom of your t shirt which you sit on often, it is likely to crack quite quickly. However, if you ordered the more durable vinyl such as Premier Black, this bends better with the material and is likely to last much longer. If you are unsure about which vinyl you should use, please feel free to contact us to discuss the best option for your product.

Full Colour Vinyl Garment Prints - Design and Care Instructions

This method of printing means you can have as many colours as you like, photos, whatever you can imagine and and most graphic formats (jpeg, png etc). This method is similar to the cutting method above however we also print using a special ink, on top of the vinyl and then cut it. However, the down-side to this method is that, being printed with ink, the design will eventually start to fade out slowly after washing. Where possible, we recommend vinyl cut method for logos and high-use wear.

Canvas Prints - Design and Care Instructions

'Unframed' means we print your canvas exactly to the measurements order and do not frame it but provide it as rolled up piece of canvas. This is a great method if you are purchasing this product as a gift for someone who needs to travel light and can't carry a heavy wooden frame around.

'Framed' is where we stretch your printed canvas over a wooden frame so it is ready to be hung straight on a wall. The frame goes behind the canvas and does not appear on the outside but is around 3cm deep so gives your canvas an extra dimensional effect. Given that your photos are often not provided to us in the exact measurements required to fill the space of the front of the canvas size ordered, occasionally we have to add some white space to the outside so that faces may all be visible on the front part of a framed canvas rather than curved around. We do our best to match your ordered proof but as these are all framed by hand, they may not be exact.

We also do our best to match your on-screen colours. Given that the screen settings/resolution you are viewing the picture on can differ from ours and between our printer settings, colours may not be exact but we do our best to get as close as possible to the approved proof. Matte and Gloss finishes also present differently and this should also be taken into consideration when ordering your product. Matte will have a more 'faded' look which is generally more suitable for skin tones, and gloss a shinier/vibrant look for landscapes.

For best results in terms of longevity of your canvas, please display out of direct sunlight.

Decals & Signage - Design and Care Instructions

There are a number of ways we may process your decal/signage depending on whether we are installing it or providing you with the product to apply yourself. If you are applying yourself, you will be provided with instructions on how to do so during pickup/delivery. If we are installing your product, we will use protective laminate where needed with outdoor signage for extra protection and longevity. Due to weather, placement and other conditions, we are only able to provide an estimated life-span for decals at time of purchase. As a guide, most of our outdoor signage products will last 3-5 years + depending on the above.


By ordering a custom design for printing on your garment, you are declaring that if you have taken the image from the internet or other source (and have not created it yourself), you have researched whether any copyright applies to the image/intended purpose and have sought permission from the owner of this image (where applicable) to use it. Phreaze Factory does not accept any responsibility for any copyright infringements due to the above and any enquiries surrounding this will be forwarded on to the customer.